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Freshers & Exp Hiring For IT Helpdesk Analyst @ �NCR" in Mumbai
About Company
Name: NCR
Website: www.ncr.com
Job Details Education: Any Graduate/Diploma
Experience: Freshers/Exp
Job Location: Mumbai Job Description
IT Helpdesk Analyst
Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
Provide information on IT processes, general how-to queries and known outages.
When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root
cause, review Knowledge Base instructions, provide resolution and document the relevant details.
Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
Follow-up with Level 2 support teams for timely completion of tasks. 6. Co-ordinate with
third-party vendors like Dell and Canon for hardware issues.
This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational
shifts and observe a 5-day working week.
Candidate Profile
Candidates should possess minimum HSC (Grade 12 Technical diploma is preferred, but not
mandatory.
Minimum six months experience in a technical support role.
Candidates with prior experience in a technical, voice-based process will be given priority
High proficiency in English grammar, vocabulary and sentence structure
Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers
Clarity in speech � Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.
Click Here To Apply
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