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Freshers Hiring For Trainee Customer Support Officer @ "Mphasis" in Pune

About Company

Name: Mphasis


Job Details:

Education: Any Degree

Experience: Freshers

Job Location: Pune

Job Description:

Trainee Customer Support Officer

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

Logging incidents and service requests, categorizing and prioritizing them, and managing their life

cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions

Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications,

Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Doing remote desktop troubleshooting.

Escalating complex incidents / requests to upstream technical groups.

Operating the computer, OS and Knowledge base navigation.

Candidate Profile

Candidates should possess Any Degree from recognized university

Must possess good product knowledge to identify opportunities to increase product density.

Should have excellent communication skills ( both written and verba)

Shift timings: UK shifts

Click Here To Apply

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