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Fresher Hiring For Technical Support Process @ "Mphasis" in Pune
About Company
Name: Mphasis
Website: www.mphasis.com
Job Details:
Education: Any Graduate
Experience: 0 - 3 Years
Job Location: Pune
Off-campus On 1st to 4th Jan 2017 Between 11:00 AM to 02:00 PM @ Pune
Job Description:
Technical Support Process
Respond to customer queries via inbound calls.
Update users about request status and close request when users are satisfied with solutions.
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,
End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical
groups.
Candidate Profile:
Knowledge of LAN, VAN and MAN.
Good communication skills.
24*5 Shift.
5 Days working.
Other Benefits:
Pick up and drop facility.
Global standard work environment.
Performance linked incentives.
Documents to Carry:
SSC, HSC, Graduation mark sheets, Aadhar card, copy of Resume and photo ID proof.
Venue Address
Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor,
Cluster C, Kharadi, Pune - 411014.
Contact Person: Suvarna
For Future Reference.
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