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Fresher Hiring For Technical Support Process @ "Mphasis" in Pune

About Company

Name: Mphasis


Job Details:

Education: Any Graduate

Experience: 0 - 3 Years

Job Location: Pune

Off-campus On 1st to 4th Jan 2017 Between 11:00 AM to 02:00 PM @ Pune

Job Description:

Technical Support Process

Respond to customer queries via inbound calls.

Update users about request status and close request when users are satisfied with solutions.

Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,

End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical


Candidate Profile:

Knowledge of LAN, VAN and MAN.

Good communication skills.

24*5 Shift.

5 Days working.

Other Benefits:

Pick up and drop facility.

Global standard work environment.

Performance linked incentives.

Documents to Carry:

SSC, HSC, Graduation mark sheets, Aadhar card, copy of Resume and photo ID proof.

Venue Address

Mphasis, EON Kharadi Infrastructure Pvt Ltd,

SEZ Plot # 1, Wing 2, Ground Floor,

Cluster C, Kharadi, Pune - 411014.

Contact Person: Suvarna

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