Your Name: Your Mobile No: Your Friend Mobile No: Close Fresher Hiring For Technical Support Associate @ "Mphasis" in Pune About Company Name: Mphasis Website: www.mphasis.com Job Details: Education: 12th/Any Degree Experience: 0-4 Years Job Location: Pune Walk-in On 9th to 13th Apr 2018 Between 11:00 AM to 2:00 PM @ Pune Job Description: Technical Support Associate/ Technical Support Engineer (Service Desk) HSC/Graduate/Postgraduate Candidates with excellent communication skills (English) and customer handling skills. Should possess technical knowledge and troubleshooting skills. Process & Behavioral Skills. Should be willing to work in shifts. Technical Skills: Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups Venue Address Mphasis Ltd, Cluster C, Wing 2, ground Floor, wing 2, EON IT Park, Kharadi, Pune. Contact Person: Suruchi  For Future Reference. CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

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