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Fresher Hiring For Technical Support @ "Mphasis" in Pune
About Company
Name: Mphasis Website: www.mphasis.com
Job Details:
Education: Any Graduate
Experience: 0-4 Years
Job Location: Pune
Walk-in On 14th Mar 2018 Between 11:00 AM to 2:00 PM @ Pune
Job Description:
Technical Support
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life
cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,
End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical
groups
Shifts Timings:
5 days working 24* 7 shifts(including night shifts)
Any 2 Rotational offs
9 Hours Login ( including 1 Hour Break )
Excellent command on English (Verbal and Written)
Other Benefits:
Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives
Venue Address
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Suruchi
For Future Reference.
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