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Freshers Hiring For IT Helpdesk @ "Mphasis" in Pune
About Company
Name: Mphasis
Website: www.mphasis.com
Job Details:
Education: Any Graduate
Experience: 0 - 3 Years
Job Location: Pune
Walk-in On 28th & 29th Dec 2017 Between 10:00 AM to 02:00 PM @ Pune
Job Description:
IT Helpdesk
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life
cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions.
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,
End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting.
Escalate complex incidents / requests to upstream technical groups.
Shifts Timings:
5 days working 24* 7 shifts(including night shifts).
Any 2 Rotational offs.
9 Hours Login (including 1 Hour Break).
Excellent command on English (Verbal and Written).
Contact Details
Contact Name: Suruchi
Venue Address
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014.
For Future Reference.
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