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Freshers Hiring For Associate/Senior Associate @ "Mphasis" in Pune
About Company
Name: Mphasis
Website: www.mphasis.com
Job Details:
Education: Any Graduate
Experience: 0 � 5 years
Job Location: Pune
Walk-in On 12th to 14th Apr 2017 Between 10:00 AM to 04:00 PM @ Pune
Job Description:
Associate/Senior Associate
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life
cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,
End devices,
VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incident/requests to upstream technical groups
Venue Address
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
For Future Reference.
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