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Freshers & Exp Hiring For Support Consultant Associate @ �Misys" in Bangalore
About Company
Name: Misys
Website: www.misys.com
Job Details Education: B.E/B.Tech/M.Sc/B.Sc/MCA
Experience: 0-2 Years
Job Location: Bangalore Job Description
Support Consultant Associate
Learn Product in depth (functional and technical)
Analyze technical and functional cases and provide quality resolution in accordance with agreed
customer metrics.
Have a fair & controlled backlog ensure outstanding cases are followed through to their logical end.
Work as part of a team to resolve client issues affecting the product.
Engage with our internal and external customers to resolve issues.
Engage with peers in other product groups to resolve issues that span multiple products.
Work closely with the Development and the PS teams, underlining the quality issues, sharing
constructive customer feedback and suggesting ways for improvement .
Candidate Profile
Candidates should be from Engineering, BSc (IT), MSc (IT) - preferred, MCA - preferred
Strong written and verbal communication skills are a must.
Must be able to engage International Bank staff and their customers over the phone for query
resolutions about the product and features/usage and provide technical Support.
People who supported US/UK/European Processes are preferred with excellent command over
English and right accent
Strong technical and analytical skills preferred with language felicity to hold international audience
Solid experience in problem analysis and resolution of software problems via emails and voice
support.
Innovative thinker who is positive, proactive, and readily embraces change and who puts the
Customer resolution first as a priority and who can escalate things in time.
Ability to handle clients professionally during all interactions and who can connect with them
Customers on the phone in the Night Shift.
Click Here To Apply
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