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Off-Campus Drive For Support Engineer @ �Microsoft" in Bangalore
About Company
Name: Microsoft GTSC
Website: www.microsoft.com
Job Details:
Education: B.E/B.Tech/M.E/M.Tech/B.S/M.S
Experience: 1.5 - 3 years
Job Location: Bangalore
Job Description:
Support Engineer
Candidates should possess B.E/B.Tech/M.E/M.Tech/MCA or BS or MS degree or related technical discipline
Represent Microsoft and communicate with corporate customers via telephone, written
correspondence, or electronic service regarding technically complex escalated problems identified in
Microsoft software products, and manage relationships with those customers.
Frequently, these problems will not only be technically complex, but will be politically charged
situations requiring the highest level of customer skill.
Scoping and documenting customer scenarios, potential causes and troubleshooting steps.
Analyze problems and develop solutions to meet customer needs, may involve writing code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base
Actively share knowledge with other engineers and develop efficient customer solutions.
Assess self-knowledge and collaborate or escalate as needed.
Pro-actively work towards self-development and sharing knowledge
Ensuring compliance with schedules, processes and MS policies and values
Click Here To Apply
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