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Fresher Hiring For Technical Support Executive @ "Microland" in Bangalore

About Company

Name: Microland

Website: www.micorland.com

Job Details:

Education: Any Graduate

Experience: 0 - 1 Year

Job Location: Bangalore

Walk-in On 20th Mar 2019 Between 12:00 PM to 03:00 PM @ Bangalore

Job Description:

Technical Support Executive

Handling customer queries through Phone, Chat and Email.

Provide Level 1 Technical support to end users and Level 1.5 support to ISP Technicians.

Troubleshooting customer issues and provide CSAT driven resolution.

Documenting cases on CRM/Ticketing tools.

Meet process defined SLAs and KRA.

Adherence to Schedules and processes.

Adherence to Company policies and guide lines.

Team Player.

Ability to work under pressure and meet tight deadlines.

Fluent in English & Hindi.

Skills:

Should be willing to work in email, chat, voice support environment(English and Hindi).

Shift: 24/7.

Contact Details

Contact Name: Abirami

Venue Address:

Microland Limited,

1B, Ecospace, Belandur,

Outer Ring Road, Bangalore 560 103.

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