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Freshers Hiring For Service Desk Analyst @ "Microland" in Chennai
About Company
Name: Microland
Website: www.microland.co.in
Job Details:
Education: Any Graduate
Experience: 1 - 8 Years
Job Location: Chennai
Walk-in On 13th May 2017 Between 08:00 AM to 05:00 PM @ Chennai
Job Description:
Service Desk Analyst
We are looking for resources experience in Service desk at L1/L2 and Shift Lead(L3) levels.
Excellent communication skills.
Flexible to work in 24/7 shifts.
Candidate Profile
Resolve / fulfil incoming Service Desk incidents and requests from internal staff.
Provide IT support for many technologies (mostly Microsoft) to a wide user base.
Handling incoming telephone calls, emails and self-service tickets in a customer friendly and
professional manner.
Record all actions, conversations and work undertaken in the IT Service Management Tool (Service
Now) Within Service Now, use the knowledge base for known errors and work around to aid
diagnosis or resolution.
Skills:
Should be flexible to work in 24/7 rotational shifts.
1 years of work experience for Service Desk Analyst in a Service Desk environment.
Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting.
Knowledge of ITIL Service Management best practices.
Other Details:
Please ignore this Walk-In interview if you have attended interview with Microland in last 3 months.
Please do refer your friends/colleagues.
Venue Address
Microland Limited,
Tamarai Tech Park, Next to Olymbia,
Guindy, Chennai.
For Future Reference.
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