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Fresher Hiring For Desktop Support Engineers @ "Microland" in Chennai

About Company

Name: Microland

Website: www.microland.co.in

Job Details:

Education: Any Graduate

Experience: 2 - 7 Years

Job Location: Chennai

Walk-in On 13th Jan 2019 Between 09:00 AM Onwards @ Chennai

Job Description:

Desktop Support Engineers

Resolve / fulfill incoming Service Desk incidents and requests from internal staff.

Provide IT support for many technologies (mostly Microsoft) to a wide user base.

Handling incoming telephone calls, emails and self-service tickets in a customer friendly and

professional manner.

Record all actions, conversations and work undertaken in the IT Service Management Tool (Service

Now).

Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or

resolution.

Skills:


Graduate or equivalent qualification ideally in an IT related discipline.

12 months work experience for Service Desk Analyst in a Service Desk environment.

24 months work experience for Service Desk Analyst in a Service Desk environment.

Experience of Microsoft Windows 7 fault resolution.

Experience troubleshooting Microsoft Office 2010 suite.

Experience in working in a busy IT department.

Exceptional interpersonal skills, with a focus on listening, and questioning.

Exceptional oral and written communication skills.

Knowledge of basic desktop and laptop computer hardware and peripherals.

Working knowledge of active directory, MS exchange and MS Lync.

Proven experience resolving incidents quickly by using remote support tools.

Knowledge of ITIL Service Management best practices.

Contact Details:

Contact Name: Sridhar

Venue Address:

Mott MacDonald Regus Business Centre,

Olympia Technology Park, 3rd Floor,

Level 2, Altius Block 1, SIDCO Industrial Estate,

Guindy, Chennai - 600 032.

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