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Freshers/Exp Walk-in For Customer Support Engineer @ "Microland" in Bangalore
About Company
Name: Microland Limited
Website: www.microland.com
Job Details:
Education: Any Graduate
Experience: 0 - 4 years
Job Location: Bangalore
Walk-in on 31st Jan 2015 from 10:00 AM - 12:30 PM @ Bangalore
Job Description:
Customer Support Engineer
Candidate should possess Any Graduate in any discipline.
1+Years of Experience into NOC profile.
24/7 monitoring of network, DB, Applications and Servers for availability, capacity and performance.
Follow the event management processes as defined by Cadence
Incident recording, Validation and Qualification
Bridge opening/handling and coordination with Service Owners and stakeholders as per the list provided
Handle and classify Alerts, Service Requests and Emails
Timely ticket update, notification and tracking of the incidents including the critical incidents
Follow service management processes established by Cadence
Ping , Telnet and basic routine task execution basis scripted document/ SOPs
Execute the prerequisites/logistics as per the Incident flow defined by Cadence
Follow established Communication and escalation procedures
Answering calls and emails in a cordial, professional manner
Logging Tickets (Incident) for all interactions and interventions
Route/Assign tickets to the appropriate support group, as necessary.
Identify and escalate high-severity, priority issues
Walk-in Address:
Microland Limited,
2nd floor,1B, Ecospace
Bellandur, Outer Ring Road
Bangalore 560 103-India
Contact Name : Leemma Das / Aravind
Phone No: 91-80-39180000
For Future Reference.
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