Your Name: Your Mobile No: Your Friend Mobile No: Close Exp Walk-in For Customer Support Engineer @ "Microland" in Bangalore About Company Name: Microland Website: www.microland.com Job Details: Education: Any Graduate Experience: 1 - 5 years Job Location: Bangalore Walk-in on 16th Aug 2015 from 9:30 AM - 1:30 PM @ Bangalore Job Description: Customer Support Engineer Candidate should possess A Graduate in any discipline Candidate with Excellent Communication skill. Atleast 6 Months experience into Network Monitoring role 1+Years of Experience into NOC profile. 24*7 monitoring of network, DB, Applications and Servers for availability, capacity and performance. Follow the event management processes as defined by Cadence Incident recording, Validation and Qualification Bridge opening/handling and coordination with Service Owners and stakeholders as per the list provided Handle and classify Alerts, Service Requests and Emails Timely ticket update, notification and tracking of the incidents including the critical incidents Follow service management processes established by Cadence Ping , Telnet and basic routine task execution basis scripted document/ SOPs Execute the prerequisites/logistics as per the Incident flow defined by Cadence Follow established Communication and escalation procedures Answering calls and emails in a cordial, professional manner Walk-in Address: Microland Limited, 2nd floor,1B, Ecospace Bellandur, Outer Ring Road Bangalore 560 103-India  For Future Reference. Click Here to Upload Your Resume on Times Click Here to Upload Your Resume To Get More Related Jobs

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