Exp Walk-in For Technical Support Manager @ "MicroLand" in Bangalore
About Company
Name: MicroLand Limited
Website: www.microland.co.in
Job Details: Education: Any Graduate
Experience: 3 - 5 years
Job Location: Bangalore Walk-in on 26th Oct to 30th Oct 2015 from 2:30 PM - 6:00 PM @ Bangalore
Job Description:
Technical Support Manager
Candidate should possess Graduate in any discipline
Ensure tickets closure within SLA, Timely acknowledgement, assignment & Queue management of tickets to team.
Rigorously following the escalation matrix.
Effectively planning and managing activities across multiple communities whilst under time pressure
with an aptitude for driving issues through to resolution.
Take charge of critical situations and able to direct all parties towards efficient and effective
delivery of IM process to a satisfactory outcome.
Driving the efficiency and effectiveness of the incident management process.
Monitoring the effectiveness of incident management and making recommendations for improvement.
Work on Bounce tickets to ascertain appropriate ownership is established with the relevant resolver group.
Effective interaction with onshore teams to ensure appropriate details are available related to high priority case.
Timely submission of daily/weekly/monthly productivity reports. Understand criticality and approach
the right team to progress issues.
Ensuring ticket visibility and Improvements in End user satisfaction.
Walk-in Address:
MicroLand Limited
1B, Ecospace
Belandur, Outer Ring Road
Bangalore 560 103
Contact Name: Akshatha
For Future Reference.
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