The TAM is
responsible for understanding the customer's environment, its technical
requirements and fit to Microsoft technologies.
The TAM
serves as the customer's persistent Microsoft point of contact throughout the
customer's product development lifecycle.
The role is
heavily reliant on the TAM possessing excellent customer service skills.
The TAM is
required to assist the team with quick and efficient resolution of customer's
reactive support needs.
The TAM
will deliver prescriptive consulting guidance in the form of workshops,
reviews, prototypes, white papers, and conclusive test results while setting
realistic expectations regarding the capabilities and delivery timeframes of
Microsoft technologies.
It is vital
that the TAM work constantly on keeping up-to-date on new Microsoft
technologies relevant to the customer's particular needs and developing
relationships with key Microsoft product group resources.
The TAM is
expected to maintain a collaborative role with customers.
The TAM is
expected to provide consulting assistance to peers as project workloads allows.
The TAM
maintains relationships with Microsoft product managers providing feedback on
product requirements and drive Microsoft product feature and functionality
requests on behalf of Premier clients.
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