Exp Walk-in For Desktop/Servicedesk
Engineer @ �MICROLAND� in Bangalore
About Company
Name: Microland Limited
Website: www.microland.co.in
Job Details
Education: Any Graduate
Experience: 1-2 Years
Location: Bangalore
Walk-in On 20th Apr 2013 Between 10:00
AM to 1:00 PM @ Bangalore
Job Description
Desktop Engineer
Good
Communication Skills.
Should be
open to work in 24*7 environments.
Minimum 1yr
experience in desktop support with good experience on Outlook/ lotusnote.
Should
perform user account creation, deletion, and configuration.
Basic
troubleshooting experience needed along with knowledge on the Operating System.
Configuring
and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems
remotely.
Knowledge
of Software Installation.
Troubleshooting
the Hardware and Software problems.
Servicedesk Engineer
Responding
to and Answering Calls, Emails and Web Tickets of end users in a cordial,
professional manner.
Logging
Tickets (Incident / Service Request / Information Query) for every user
interaction handled.
Providing
first level support on Desktops, Peripherals, and Office automation products.
Route/Assign
tickets to the appropriate support group, if necessary.
Identifying
and escalating high-severity, priority issues.
Updating
Pending Tickets with timely, precise, accurate updates.
Following-up
with end users, if necessary, for closure of pending tickets.
Willing to
work for 24*7 shifts.
Desired Candidate Profile:
Candidates
should possess all the documents- Education details, offer letter and relieving
letters.
Graduation
Must- Candidates awaiting results, Final year appearing and those having back
logs need not apply.
Candidates
who walk in after 12:30pm will not be eligible to take up the interview.
Walk-in Address
1B RMZ Ecospace,
Belandur Outer Ring Road,
Bangalore : 560037.
Contact Person : Ms. Poornima Nair
For Future Reference.
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