Exp Walk-in For Desktop Engineer
& Service Desk Engineer @ �MICROLAND� in Mumbai
About Company
Name: Microland Limited
Website: www.microland.com
Job Details
Education: Any Graduate
Experience: 1 - 4 Years
Location: Mumbai
Walk-in On 23rd & 24th Mar 2013
Between 10:00 AM to 2:00 PM @ Mumbai
Job Description
Desktop Engineer
Good
Communication Skills.
Should be
open to work in 24*7 environments.
Minimum 1yr
experience in desktop support with good experience on Outlook /lotusnote.
Should
perform user account creation, deletion, and configuration.
Basic
troubleshooting experience needed along with knowledge on the Operating System.
Configuring
and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems
remotely.
Knowledge
of Software Installation.
Troubleshooting
the Hardware and Software problems.
Service Desk Engineer
Responding
to and Answering Calls, Emails and Web Tickets of end users in a cordial,
professional manner.
Logging
Tickets (Incident / Service Request / Information Query) for every user
interaction handled.
Providing
first level support on Desktops, Peripherals, and Office automation products.
Route/Assign
tickets to the appropriate support group, if necessary.
Identifying
and escalating high-severity, priority issues .
Updating
Pending Tickets with timely, precise, accurate updates.
Following-up
with end users, if necessary, for closure of pending tickets.
Willing to
work for 24*7 shifts.
Walk-in Address
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd
floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai.
Contact Person : Ms. Akshata
For Future Reference.
Click Here to Upload Your Resume on Times
Click Here to Upload Your Resume To Get More Related Jobs
|