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Freshers Hiring For Trainee/Jr Executive @ "Konecranes" in Pune
About Company
Name: Konecranes Website: www.konecranes.com
Job Details:
Education: B.E/B.Tech
Experience: 0-1 Years
Job Location: Pune
Job Description:
Trainee/Jr Executive � Global IT Support
Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking
approvals, assigning to L2/L3 support, follow up with them until closure.
Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever
required.
Adopt IT processes and policies during day to day support.
Handling IT project activities assigned to you.
Identify and communicate the problem areas based on the incoming incidents.
Assistance during User Acceptance Test
Candidate Profile
Bachelor�s Degree in computer/IT field
0-1 years of experience in Windows environment.
Good knowledge of OS, Network and Applications.
Familiarity with iOS, Android, Windows and other mobile operating systems
Knowledge on SCCM is preferred.
For Future Reference.
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