Fresher Hiring For Technical Support @ �KENEXA� in Visakhapatnam

About Company

Name: KENEXA

Website: www.kenexa.com

Job Details

Education: Any Graduate

Experience: Fresher

Location: Visakhapatnam

Job Description

Technical Support

Provide timely responses to client's questions and concerns over phone and/ or email.

Provide superior customer service and training to clients.

Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.

Provide detailed and accurate cases of all client contact.

Provide assistance to the Product Support Manager and other departments when requested.

Become exceptionally familiar with Kenexa's products and services.

Qualifications/Required Experience:

This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.

Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.

This individual must be able to interact and communicate with individuals at all levels of the organization.

This work requires continual attention to detail in meeting deadlines and understanding priorities.

This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.

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