Fresher Hiring For Technical Support Engineer @ "Inknowtech" in Bangalore
About Company
Name: Inknowtech
Website: www.inknowtech.com
Job Details:
Education: Any Graduate
Experience: 1 - 6 Years
Job Location: Bangalore
Walk-in On 22nd Jan 2019 Between 10:00 AM to 03:00 PM @ Bangalore
Job Description:
Technical Support Engineer
Respond to client queries via inbound calls, emails, chat and web tickets within defined SLAs.
MDM Tool - Enrollment/De-enrollment, Add/remove Users & Devices, Pushing Applications/updates &
Managing Rules, Mobile Setup (IOS and Android devices).
How to Reset (IOS and Android devices).
Troubleshooting on WIFI issues.
Synch Issues: (Email, calendar and contact).
Business application.
Carriers: Number porting, Activating Roaming, Activation of New SIM.
Hotspot: How to setup the personal hotspot, MIFI Device configuration.
Monitor the Service request and incident problem reported directly by the end-users.
Follow up with the dispatched problems to ensure proper and quick closure.
Communicate with the end-users and keep them informed of the progress.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work
orders / incidents to appropriate support teams and follow up until closure.
Documents to Carry:
Please carry your updated resume, original govt id proof.
Contact Details:
Contact Name: Subathra
Contact Number: 9972404974
Venue Address:
SAP Labs India Pvt. Ltd.,
SJR IT Park, Opp. Sathya sai Hospital,
Tower 1, 6th Floor, Whitefield, Bangalore - 560066.
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