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Fresher Hiring For Voice Process @ "Infosys BPM" in Bengaluru

About Company

Name: Infosys BPM

Website: www.infosysbpm.com

Job Details:


Education: Any Graduate

Experience: 1 - 2 Years

Job Location: Bengaluru

Off-campus On 4th Jan 2017 Between 10:30 AM to 04:00 PM @ Bengaluru

Job Description:

Voice Process


Excellent communications skills (Written and spoken)
    
Willing to Work in 24/7 shifts

Willing to work for International voice process

Any gradate /PG (Freshers 2017 batch with no backlogs)

Work location  Bangalore
   
Skills
   
Strong written and verbal communication skills
   
Good PC skills.
   
Good customer convincing skills
    
Strong analytical skills
   
Excellent time management skills
   
Problem solving and working through ambiguous situations
   
Attention to detail and accuracy
   
Exceptional customer service skills

Core Activities
   
Receive and resolve inbound customer support queries via a phone queue or web tickets.
    
Handle and resolve customer queries via inbound phone calls, emails or web chat.
   
Provide support on non-technical & account management inquiries
    
Maintain awareness of competitive activity and opportunities for product development
   
Support tasks include interpreting contractual obligations, invoices, process adherence, customer

migrations, and site administration functions.
   
Utilize other the customer service skills efficiently.
   
Research and resolve customer inquiries for the various products and services .
   
Effectively articulate necessary customer and non-technical information to customers in a simple

and concise manner.
   
Must meet or exceed individual performance goals and metrics focused on providing customer

support. and Technical Support


Note:
   
Kindly Mention "Mumtaz" on top of your resume as reference before submitting during interview;
  
Kindly carry 1 Govt. ID proof along with your resume;


Venue Address

Infosys BPM, #27
   
J.P.Nagar 3rd Phase,
   
Bannerghatta Road
   
Bangalore
   
(Landmark :Near Jayadeva Heart Hospital )

Click Here To Apply

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