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Fresher Hiring For Voice Process @ "Infosys BPM" in Bengaluru
About Company
Name: Infosys BPM
Website: www.infosysbpm.com
Job Details:
Education: Any Graduate
Experience: 1 - 2 Years
Job Location: Bengaluru
Off-campus On 4th Jan 2017 Between 10:30 AM to 04:00 PM @ Bengaluru
Job Description:
Voice Process
Excellent communications skills (Written and spoken)
Willing to Work in 24/7 shifts
Willing to work for International voice process
Any gradate /PG (Freshers 2017 batch with no backlogs)
Work location Bangalore
Skills
Strong written and verbal communication skills
Good PC skills.
Good customer convincing skills
Strong analytical skills
Excellent time management skills
Problem solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills
Core Activities
Receive and resolve inbound customer support queries via a phone queue or web tickets.
Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical & account management inquiries
Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer
migrations, and site administration functions.
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services .
Effectively articulate necessary customer and non-technical information to customers in a simple
and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer
support. and Technical Support
Note:
Kindly Mention "Mumtaz" on top of your resume as reference before submitting during interview;
Kindly carry 1 Govt. ID proof along with your resume;
Venue Address
Infosys BPM, #27
J.P.Nagar 3rd Phase,
Bannerghatta Road
Bangalore
(Landmark :Near Jayadeva Heart Hospital )
Click Here To Apply
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