Exp Hiring For Technical Software Engineer @ "Informatica" in Bangalore
Name: Informatica Corporation
Website: www.informatica.comJob Details:
Experience: 1+ Years
Job Location: Bangalore
Technical Software Engineer
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing
the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in
the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in productís usability and improve
Ensure that knowledge management and data capture processes are adhered to and encourage
and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to
create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain
Bachelor's Degree in Computer Science, Information Systems or a related technical discipline
Experience either as a technical support engineer for enterprise application or as an implementation
consultant, with experience in front-line contact with customers/Clients via phone and e-mail.
Experience in second and/or third line support is an advantage.
1+ years of experience in database and operating systems like Linux
Excellent grasp of relational database management theory and practice.
Experience in various operating systems such as Windows, UNIX/Linux
Strong understanding of relational databases like Oracle, SQL Server, MySQL
Excellent Analytical skills and strong attention to details.
Excellent Communication skills.
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