Fresher & Exp Hiring For Technical
Support Engineer @ �INDEGENE� in Bangalore
About Company
Name: INDEGENE
Website: www.indegene.com
Job Details
Education: B.E/B.Tech/MCA
Experience: 0-1 Year
Location: Bangalore
Job Description
Technical Support Engineer
Responsible
for providing end user support for clients using the Indegene Connect SaaS
product.
Relies on
experience, critical thinking, problem solving as well as pre-defined standard
operating protocols to identify, triage, and resolve end user technical
problems for both level 1 and level 2 help desk trouble tickets.
Document, track,
monitor, and clearly communicate status in a timely and organized manner to the
end user and the Indegene organization
Desired Profile:
1. B.Tech
or M.C.A freshers or 6 months experience.
2. Strong
English communication skills by both voice and email
2. Good
interpersonal and analytical skills
3. Able to
work on own and under pressure
4. Good
time management and priority handling
5. Strong
computer skills with a good understanding of best practices
6.
Experience working in a trouble ticket system
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