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Fresher Hiring For Technical Support Associate @ "IBM" in Gurgaon

About Company

Name: IBM


Job Details:

Education: B.E/B.Tech/Any degree

Experience: 0-2 Years

Job Location: Gurgaon

Job Description:

Technical Support Associate

s a Technical Support Associate you would be responsible for providing voice support to IBM

Internal End Users and External Commercial Account End Users across North America,

EMEA & Asia-Pac.

What you’ll do:

The job will require you to handle inbound calls/emails/chats regarding technical issues

for end users –

Remote Infrastructure support delivery

Perform problem cause analysis

Resolve routine customer problem on timely basis

Candidate Profile

Graduate in any discipline (15 years + Education)

0 to 2 Years relevant technical experience.

Fluency in English

Proven communication skills

Knowledge in commercially standard software applications and major desktop operating systems.

Awareness of basic networking concepts and technologies.

Ability to identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-mail client – Outlook, Notes etc.

Probing skills, as relevant to the issue and level of the caller.

Open to work in shifts

Ability to identify opportunity & implement process improvements

Ability to meet a set of defined account agent productivity measurement

 For Future Reference.

Submit Resume


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