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Fresher Hiring For Technical Support Associate @ "IBM" in Bangalore
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: B.E/B.Tech/Any degree
Experience: Freshers/1+ years
Job Location: Bangalore
Job Description:
Technical Support Associate
As a Technical support associate you would be providing voice support to IBM Internal End Users
and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end
users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Candidate Profile
Graduate
1+ Years relevant technical experience.(Preferred)
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client � Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Open to work in shifts
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurement
Skills:
Proven communication skills
Knowledge in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Requirements
You�ll have access to all the technical and management training courses you need to become the
expert you want to be
You�ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Click Here To Apply
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