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Freshers Hiring For Technical Support Associate @ �IBM" in Bangalore, Hyderabad
About Company
Name: IBM
Website: www.ibm.com
Job Details Education: B.E/B.Tech/Diploma/Others
Experience: 0-3 Years
Job Location: Bangalore, Hyderabad
Job Description
Technical Support Associate
The job role involves Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal
End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end
users.
Candidate Profile
Candidates should possess Bachelor's Degree/ Diploma ( 15 Years + education ) from any
recognized university.
Flunecy In Communications Skills (both spoken and written)/ soft skills.
Candidates should have ability to identify basic hardware parts and aware of basic hardware
concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to
work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending
on geographies supported.
Click Here To Apply
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