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Fresher Hiring For Technical Support Associate @ "IBM" in Gurugram (Haryana)

About Company

Name: IBM

Website: www.ibm.com

Job Details:


Education: B.E/B.Tech

Experience: 0-2 Years

Job Location: Gurugram (Haryana)

Job Description:

Technical Support Associate

As a Technical Support Associate you would be responsible for providing voice support to IBM

Internal End Users and External Commercial Account End Users across North America, EMEA &

Asia-Pac.

Candidate Profile

0 to 2 Years relevant technical experience.

Proven communication skills

Knowledge in commercially standard software applications and major desktop operating systems.

Awareness of basic networking concepts and technologies.

Ability to identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-mail client Outlook, Notes etc.

Probing skills, as relevant to the issue and level of the caller.

Open to work in shifts

Ability to identify opportunity & implement process improvements

Ability to meet a set of defined account agent productivity measurement

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