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Fresher Hiring For Technical Support Associate @ "IBM" in Bangalore/Hyderabad

About Company

Name: IBM

Website: www.ibm.com

Job Details:

Education: B.E/B.Tech

Experience: 0-2 Years

Job Location: Bangalore/Hyderabad

Job Description:

Technical Support Associate

Be part of a team of technical experts, motivated by a desire to facilitate customers and be

responsible for providing voice support to IBM Internal End Users and External Commercial Account

End Users across North America, EMEA and Asia-Pacific.

Handling complex customer scenarios, documenting solutions, and effectively providing dependable

and timely resolution to all product related technical issues experienced by customers

Providing remote Infrastructure support delivery and performing problem cause analysis

Collaborating with fellow support colleagues and other internal organizations to provide superior

customer service

Providing direct technical assistance to customers via phone, email, and chat.

Candidate Profile

Bachelorís Degree (B.E/B.Tech)

0 to 2 years of experience with good communication skills

Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

Demonstrable ability to handle various tasks or projects with changing priorities.

Utilize available time efficiently in order to achieve effective and efficient results

Ability to assemble a complete and accurate problem/symptom description of reported issues.

Ability to listen to and work with customers in real-time to resolve issues.

Knowledge in commercially standard software applications and major desktop operating systems.


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