Exp Walk-in For Quality Analyst @ �IBM�
in Bangalore
About Company
Name: IBM India Pvt. Limited
Website: www.ibm.com
Job Details
Education: Bachelor's Degree
Experience: 1-4
Years
Location: Bangalore
Walk-in On 30th Mar 2013 Between 10:00
AM to 12:00 PM @ Bangalore
Job Description
Quality Analyst
Enable the
operations teams achieve & exceed client metrics .
Perform
Call monitoring, Ticket checks & Call Calibrations - Achieve targets.
Effective
Coaching & feedback to entire span of agents/ service representatives .
Monitor
team performance, generate reports, trends & dashboards .
Ability to
analyze data & perform a thorough Root Cause Analysis.
Take new
actions within & across teams, to improve productivity and share best
practices .
Ability to
collaborate across multiple teams for process improvements and standardization .
Skills Required :
Knowledge
of GDF and implementation aspect of the same .
Knowledge
of quality standards and practicality of same.
Quality
Certification will be considered .
Great level
of confidence and analytical skills.
Mandatory Documents:
(IMPORTANT:
All these documents are mandatory and you will not be able to take up the
interview without these documents.)
Hard copy
of the interview invite (this email).
Hard copy
of the resume.
Photocopy
of current organization offer letter.
Photocopy
of previous organizations reliving letter.
Photocopy
of second previous organizations reliving letter if the current or recent
organizations experience is less than one year.
Photocopy
of latest 3 months pay slips.
One
passport size Photograph.
Valid Govt
Approved ID Proof and Photocopy of the same for submission (Both the original
and photocopy must be carried). This could be your Passport OR PAN card OR
Driving license or Voter ID.
All
semesters / year mark sheets.
Degree
certificate (If 2011 or 2012 passed out provisional certificate will be considered).
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