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Exp hiring For Quality Analyst @ �IBM" in Bangalore
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: Any Graduate Experience: 2 - 4 years
Job Location: Bangalore
Job Description:
Quality Analyst
Candidate should possess Any Graduate in any discipline
Enable the operations teams achieve & exceed client metrics
Effective Coaching & feedback to entire span of agents/ service representatives
Ability to analyze data & perform a thorough Root Cause Analysis
Take new actions within & across teams, to improve productivity and share best practices
Ability to collaborate across multiple teams for process improvements and standardization
Proven Communication Skills.
Knowledge of GDF and implementation aspect of the same
Knowledge of quality standards and practicality of same.
Quality Certification will be considered
Great level of confidence and analytical skills
Click Here To Apply
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