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Exp Hiring For Quality Analyst @ �IBM� in Bangalore/Hyderabad

About Company

Name: IBM

Website: www.ibm.com

Job Details

Education: Bachelor's Degree

Experience: 0.6 Years

Location: Bangalore/Hyderabad

Job Description

Quality Analyst

Performing Quality Tele Monitoring & Ticket Quality Checks. Support team in achieving Customer Satisfaction target for assigned team.

Creating a quality culture, keeping people focused on understanding the customer�s needs.

Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.

Required Skills - Technical and Non Technical

Customer service orientation.

Excellent Feedback Skills.

Structured thought process .

Excellent Communication and Presentation Skills.

Candidate Profile:

Bachelor's Degree in Information Technology.

At least 6 months experience in Technical Exposure to MS Office.

At least 6 months experience in Exposure in Networking and Operating Systems

At least 6 months experience in Operations Management.

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