Fresher Hiring For End User Support @
�IBM� in Hyderabad & Bangalore
About Company
Name: IBM
Website: www.ibm.com
Job Details
Education: Bachelor's Degree/ Diploma
Experience: Fresher- 2011, 2012 & 2013 passouts only
Location: Hyderabad & Bangalore
Job Description
End User Support - Service Desk
Delivery (SDD)
Providing
Voice support to IBM Internal End Users and External Commercial Account End
Users across North America, EMEA & AP.
The job
will require you to handle inbound calls / emails / chats regarding technical
issues for end users.
Remote
Infrastructure support delivery.
Perform
problem cause analysis.
Resolve
routine customer problem.
Ability to
Identify Opportunity & Implement Process Improvements.
Mandatory Skills:
Understanding
of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser
Support - Internet Explorer.
Strong
computer skills required.
Proficient
in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN.
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