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Freshers Off-campus For End User Support @ �IBM" in Chandigarh
About Company
Name: IBM
Website: www.ibm.com
Job Details Education: Any Graduate/PG/Diploma
Experience: Freshers
Job Location: Hyderabad/Bangalore Salary: Rs. 2.2 LPA
Off-campus On 21st Dec 2013 @ Chandigarh
Job Description End User Support Providing Voice support to Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users. Remote Infrastructure support delivery. Perform problem
cause analysis. Resolve routine customer problem. Ability to Identify Opportunity & Implement
Process Improvement.
Has technical experience and skills in the areas of problem determination, creativity & analysis.
Ability to meet a set of defined account agent productivity measurements.
Candidate Profile
Fluency in communication skills (both spoken and written) / soft skills.
Should ready to work in shifts (24X7).
Without any backlog.
Mandatory Skills
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser Support - Internet Explorer. Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Desired Skills
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Note:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to
work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending
on geographies supported.
Fluency In Communications Skills (both spoken and written)/ soft skills.
Click Here To Apply
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