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Freshers Off-campus For Freshers @ �IBM" in Hyderabad
About Company
Name: IBM Website: www.ibm.com
Job Details Education: B.E/BTech/BA/B.Sc/BCom/MBA/MCA Experience: 0-2 Years
Job Location: Hyderabad/Bangalore Off-campus On 28th June 2014 at 9:00 AM @ Hyderabad
Job Description
Freshers
Providing Voice support to IBM Internal End Users and External Commercial Account
End Users across North America, EMEA & AP. The job will require you to handle inbound calls /
emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and
analysis
Ability to meet a set of defined account agent productivity measurements
Candidate Profile
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills
Excellent customer service orientation
Neutral accent
Desired Skills
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Additional Information
Working in shifts is a mandate. Candidates applying and selected for the job will be
expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and
can vary depending on geographies supported.
Candidate should not have any backlogs in order to qualify for the test and interview process.
Recruitment Process:
Initial screening and assessment of communication skills (In Person)
Voice & Accent assessment (Telephonic or In-Person)
Technical Interview (Telephonic or In-Person)
Documents Required: Two copies of resume, one passport size photograph
Venue Address
Nishitha College of Engineering and Technology,
Near International Airport, After ORR,
On Srisailam Highway, Kandukur Mandal,
Hyderabad, Telangana 501359.
Website: www.nishitha.in
Contact number: 04065144194
Contact Person: Aqhil Syed/Fatima
For Future Reference.
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