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Fresher Hiring For Support Engineer @ "Hewlett Packard" in Bangalore
About Company
Name: Hewlett Packard
Website: www.hp.com
Job Details:
Education: BE/B.Tech/MCA/M.Sc
Experience: Freshers
Job Location: Bangalore
Job Description:
Support Engineer
Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
Should have an aggregate of 60% through out academics.
Should articulate in excellent written and verbal communication skills.
Must have experience in customer facing role either remote or face to face.
Should have computer proficiency with applicable software applications (for example Microsoft
Office, CAD, Adobe Suite, programming.
Must have demonstrated problem solving skills.
Should have accuracy in data entry.
Must have excellent fluency in language to be supported.
Must have experience in a phone based remote role, e- support, e-chat, or similar.
Must have familiarity with computer technology.
Should knowledgeable in call routing and case management processes as well as case logging
systems and obligation systems.
Should be working from a standard protocol and utilizing documented processes to respond to
customer issues. Some judgment may be used to supplement the outlined process.
Should successfully resolve simple to moderate technical issues (related to hardware and software)
from incoming customer contacts and proactive notification systems.
Must respond to service, product, technical, and customer-relations questions on subjects such as
features, specifications, and repairs on current and discontinued products, parts, and options,
based on customer entitlement (for example more complex warranty).
Must begin to proactively assist customers to avoid or reduce problem occurrence.
Should work is often reviewed by Supervisor or Team Lead.
Click Here To Apply
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