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Exp Hiring For Technical Support Representative @ "HP" in Bangalore
About Company
Name: Hewlett-Packard (HP)
Website: www8.hp.com
Job Details:
Education: Any Graduate
Experience: 2 - 5 Years
Job Location: Bangalore
Walk-in On 5th Aug 2016 Between 10:30 AM to 03:00 PM @ Bangalore
Job Description:
Technical Support Representative
Will be Primarily a Call Handling Role.
Provides help desk analysts with feedback on call maintenance, customer updates,
troubleshooting steps.
Identifies training needs and occasionally provides training for help desk analysts.
Aid knowledge transfer within the group.
Remain well versed in help desk policies, procedures, standards and documentation.
New account creation / modification / deletion in UAM related roles.
Supporting password resets and account unlocks in roles requiring higher permission levels.
Log/Validate all contacts in Call Handling Database and manage end to end all calls logged,
providing regular updates to customers on call status.
Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time
frames and as appropriate.
Adhere to Policies & Procedures and work to achieve individual and team goals.
Protect confidential and sensitive information and materials while observing strict compliance to
licensing, copyright and trademark legislation.
Demonstrate competent technical skill set & hands on technical support experience.
Is required to be a Super User of Microsoft Office.
Ability to multi-task and prioritize while being able to manage commitments / deliverables.
Ability to work under tight deadlines and deliver business results.
Ability to coach L1 engineers to support their development needs and help them meet their goals.
Must possess Excellent Communication skills / high energy and confidence.
2.5 years of relevant experience required.
Venue Address
HiRePro Consulting Pvt Ltd.,
HP Recruitment Center, #8,
SBI Colony, 7th A Main, 3rd Block,
Koramangala, Bangalore - 560034,
Landmark : Near to Toshiba office on the Service Road.
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