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Exp Hiring For Server Support Engineer @ �HP" in Bangalore
About Company
Name: HP
Website: www.hp.com
Job Details:
Education: Any Graduate
Experience: 1 - 3 years
Job Location: Bangalore
Job Description:
Server Support Engineer
Candidates should possess any degree with 1 - 3 years of relevant experience.
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user�s contacts and proactive notification system for Industry Standard Servers and related products.
Assisting end users to avoid or reduce problem occurrences.
Work in 24�7 environment, supporting customers worldwide(AME, EMEA, APJ)
Adding case resolution to Knowledge Management System.
Engaging support as needed to ensure SLA demands are met.
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
Providing direction and guidance to process improvements.
Articulating recommendations and explain resolutions to clients.
Click Here To Apply
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