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Freshers & Exp Hiring For IT Ops/Support Analyst @ �HP" in Bangalore
About Company
Name: Hewlett-Packard
Website: www.hp.com
Job Details Education: B.E/B.Tech/B.Sc/BBA Experience: 0-2 Years
Job Location: Bangalore
Job Description
IT Ops/Support Analyst
Participates as a member of an Information Technology (IT) technical team. Performs basic analysis
of functional or service requirements.
Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
Provides end user and routine or basic support of enterprise platforms and services.
Monitors the environment and resolves issues utilizing available knowledge reference
documentation.
Monitors production schedules and ensures production jobs complete successfully without issues.
Ensures complete and timely hand-off of incidents to other support teams as appropriate.
Assists with enterprise-wide system maintenance and change implementation. Performs work
assigned by others. Accountable for own work.
Candidate Profile
Candidate should possess Bachelor�s degree in Management Information Systems / Computer
Science or equivalent experience and a minimum of 0-2 years of related experience.
May include highly experienced individuals performing entry-level equivalent work who are
non-degreed or degreed in an unrelated field.
Good verbal and written communications skills. Understanding and working knowledge of
infrastructure environments (e.g. operating system, security, network, voice, end user and server
related applications).
Understanding and working knowledge of business Information Technology (IT) applications (e.g.
supply chain, customer relationship mgmt, Human Resources (HR), finance).
Experience with monitoring and reacting to system events and end user / business requests.
Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference
model.
Good initiative, problem solving, priority setting, and collaboration skills.
Basic organizational and analytical skills.
Click Here To Apply
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