Exp Walk-in For Technical Service
Engineer @ �HOMEWARD� in Pune
About Company
Name: Homeward Residential Corporation
India Pvt. Ltd
Website: www.gohomeward.in
Job Details
Education: B.E/B.Tech/BCA/B.Sc/MCA
Experience: 1-6 Years
Location: Pune
Walk-in On 1st to 19th July 2013 From
12:00 PM @ Pune
Job Description
Technical Service Engineer
Respond to
incident calls and emails from users on desktop related issues
Provide
level 1 & 2 remote troubleshooting support on desktop issues
Escalate
unresolved cases to relevant onsite support team.
Document
all reported incidents identify trends to assist in future problem resolution.
Input new
system users onto the organization domain, e-mail system and proxy servers
within set timescales and ensure existing system users information is correct
and up to date.
Liaise with
third party support organizations for repairs/replacements.
Perform IT
installations, configurations and troubleshoot computer hardware and software
in accordance with IT Services standards.
Generate,
track, and close trouble tickets.
Own the
tickets and follow up with respective 2nd in line support, 3rd Party Support,
or Business Users to the closure.
Graduate or
Diploma in Computer studies or equivalent
Preferred
ITIL foundation certification, MCITP, or CCNA
Able to
work extended hours when needed and ready for 24 X 7 shifts
Walk-in Address
Homeward Residential Corporation
India Pvt. Ltd.,
Level 4, Tower No - 6, Cybercity,
Magarpatta City Hadapsar PUNE, Maharashtra,India.
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