Fresher Hiring For Service Manager @ �HDFC� in Gauhati

About Company

Name: HDFC

Website: www.hdfc.com

Job Details

Education: Any Graduate/PG

Experience: Fresher

Location: Gauhati

Job Description

Service Manager

Asset Management - Maintenance of Asset Register for recording movement of Asset moving IN & OUT of the bank Premises. Making appropriate entries in the system to track assets at merchants Outlet

Complaint Management - Ensure that all internal and external customers are responded within TAT from the time the complaint is received. A holding reply to be sent with clear timelines where there is dependency

All calls attended by the service engineers are updated in the system and properly documented

Help desk - Ensure that all queries raised by merchants are logged as per the set process and resolved within the set TATs.

Helpdesk staff is adequately trained on the existing processes and new processes.

Requirements:

Education: Any Graduate/Post Graduate/Professional Degree

Should have customer centric approach

Good Relationship Management

Strong analytical ability , people management skills / team player , process orientation

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