Exp Hiring For Project Manager @ “HDFC
BANK” in Hyderabad
About Company
Name : HDFC BANK
Website : www.hdfcbank.com
Job Details
Education : Any Graduate / PG
Experience : 1 to 3 years
Location : Hyderabad
Job Description
Project Manager - Quality
Initiatives Group
Responsibilities :
Driving
service quality improvements for all customer touch points with clear focus on
a set of branches:
Responsible
for conducting on-site assessment, drawing action plan on the gaps along with
branch banking team, driving improvement and ensuring sustenance
Carrying
out mystery shopping
Driving
improvements in Direct Banking Usage across set of branches
Benchmarking
Quality Practices with other banking, financial institutions and service
organizations. Suggesting relevant practices for implementation in the
organization
Taking up
business process improvement projects across various business functions e.g.
Retail Assets, Liabilities, Collections, Credit, Operations, Admin and other
support services through study of processes, identification of process gaps and
use of structured methodology (Six Sigma, Lean, Lean Sigma) to bridge process
gaps
Desired Profile
Requirements:
Preferably
from an engineering background with relevant quality certifications Black Belt,
Lean Six Sigma, Six Sigma, etc.
Minimum 1
year relevant experience
Ability to
study processes and manage initiatives, garner support from project teams in
challenging environment
Good
written and verbal communication skills
Good
presentation skills
Ability to
engage the leadership team and achieve their buy-in
Ability to
engage the team members, concerned businesses and create shared need for the
success of projects
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