Freshers Walk-in For IT Hardware, Technical Support, Telecom Engineering @ �HCL TECHNOLOGIES� in Chennai
About Company
Name: HCL Technologies Limited Website: www.hcl.com
Job Details Education: B.Tech (CS/IT/EEE/ECE/E&I)/ BCA / B.Sc. � (CS / IT / Mathematics / Statistics) Experience: Freshers Location: Chennai
Walk-in On 22nd Oct 2013 Between 09:00 AM to 12:00 PM @ Chennai Note: After 12 Noon no registration will be entertained.
Job Description IT Hardware, Technical Support, Telecom Engineering
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web,
Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations.
Respond to and diagnose, problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other
activities based adhering on SOPs/work instructions.
Responsible for activities relating to the evaluation, analysis, setup of PC-based software
products(e.g. word processors, spreadsheets, presentation graphics, database management
systems, electronic mail, and communications), client software & basic network connectivity
problems within SLA (If any).
Use the Incident Management System to document information and manage problems and work
requests and their respective resolutions and circumvention�s.
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per
their impact.
Administer and provide User account provisioning & activities.
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff.
Escalate complex problem to appropriate support specialists.
Routine maintenance updates with other IT staff and business units.
Initiates, Coordinate and manage relationships with vendors and support staff that provide
hardware / software / network problem resolution.
Participate in on-going training and departmental development.
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
Skills:
Excellent communication and conversation skills (Verbal and Written).
Good documentation skills.
Good working knowledge of MS OFFICE.
Should have good customer handling skills.
Able to handle unforeseen situations.
High level of acceptance.
Can drive HCLs value and its methodology.
Technical Skills / Experience/Certification requirements:
Ability to successfully provide hardware/software/network problem analysis and resolution support
over the phone.
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to work flexible hours from time to time to cover for other staff.
Should have understanding of IT Environment and ready to learn new processes and technologies
Customer Focus.
Teamwork,Technical Expertise,Interpersonal Effectiveness,Concern for Order and Quality.
Knowledge of basic Networking and other technologies.
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
Good to have basic understanding of Client Server Architecture, OS,CCNA/MCP/MSCA Preferred.
Educational Requirement:
B.Tech (CS/IT/EEE/ECE/E&I)
BCA / B.Sc. � (CS / IT / Mathematics / Statistics)
60% throughout in academics, No current backlogs.
2013 pass out only.
Hiring Process:
Grammar Test
Group Discussion
Technical Round
HR Round
Terms & Conditions:
Willing to sign Service agreement of 1 Year (As applicable).
Willing to relocate, if required.
Willing to work in 24*7 environment.
CTC of 1.80 L/PA.
Contact Details
Name: Human Resource
HCL Technologies Limited
Telephone: 044-33410704
Walk-in Address
Tagore Engineering College
Rathinamangalam, Melakkottaiyr (PO),
Chennai � 600 127.
Tamilnadu.
For Future Reference.
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