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Exp Hiring For Technical support @ "HCL" in Hyderabad
About Company
Name: HCL Technologies Ltd
Website: www.hcltech.com
Job Details:
Education: Any Graduate/Diploma
Experience: 1 - 5 Years
Job Location: Hyderabad
Job Description:
Technical support
Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
Experience in email support and solving the technical issue by step by step process.
Provide email based technical support to clients in different geos - 24*7
Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Maintain high customer satisfaction
Help with research and troubleshooting of tough tickets
Knowledge Gap Reduction
Process improvement & Escalations management
Product support/Application Support experience
Excellent Communication skills
Troubleshooting the issues related to ad servicing
Night Shift Mandatory
Click Here To Apply
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