Fresher & Exp Walk-in For Technical Support Engineer @ �HCL� in Noida About Company Name: HCL Technologies Limited Website: www.hcl.com Job Details Education: Any Graduate Experience: 0-5 Years Location: Noida Walk-in On 30th July to 3rd Aug 2013 Between 10:00 AM to 4:00 PM @ Noida Job Description Technical Support Engineer Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected) Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected) Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart) To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line) Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward) Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance) Desired Candidate Profile: Graduate/Under Graduate, Drop Out (Any stream) Highly confident communicators with excellent interactive ability Tailors tone and communication style to the customers needs Speaks standard business English in a neutral accent with no mother tongue influence. Keyboard & PC Literate (Knowledge of keyboard and mouse, Navigation of system applications with data input) User level knowledge of Microsoft operating systems is required, including simple networking and wireless Walk-in Address HCL Technologies A-22, Sector 60, Noida Contact Person : Rashmi Negi Click Here For More Details
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