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Fresher Hiring For Product Support Engineer @ "HCL" in Hyderabad

About Company

Name: HCL

Website: www.hcl.com

Job Details:

Education: B.E/B.Tech

Experience: 0-1 Year

Job Location: Hyderabad

Walk-in On 22nd Jun 2018 Between 11:00 AM to 02:00 PM @ Hyderabad

Job Description:

Product Support Engineer

Excellent Communication skills oral & written

Product / Technical support with knowledge of HTML, Java script and CSS

Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.

Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.

Experience in email support and solving the technical issue by step by step process.

Provide email based technical support to clients in different geos 24*7

Follow the workflow & adhere to SLAs TFR, TRT, TAT, and FCR

Maintain high customer satisfaction

Help with research and troubleshooting of tough tickets

Knowledge Gap Reduction

Process improvement & Escalations management

Product support/Application Support experience

Troubleshooting the issues related to ad servicing

Candidate Profile

B.E/ B.Tech Engineering graduates without Backlogs are only eligible.

Excellent Communication in English is mandatory

Night Shift Mandatory.

Venue Address

Guru Nanak Institutions,

Khanapur Village, Manchal Mandal,

Ibrahimpatnam, Telangana 501506

Contact person: Gopinath(HR)

Note Interested candidate kindly walk-in with your updated resume.

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