Fresher Hiring For Infra Career -
HCL LOI @ �HCL� in Noida / Chennai
About Company
Name: HCL
Website: www.hcltech.com
Job Details
Education: B.Tech, M.Tech, MCA
Experience: Freshers
Location: Noida / Chennai
Job Description
Infra Career - HCL LOI
Good
communication skills.
Understanding
of the Infrastructure Services Business (Knowledge of basic Networking and
other technologies).
Manage
Customer escalations and providing technical resolutions.
Independent
troubleshooting within SLA.
Adherence
to standard operating procedures / work instructions.
Ensure
quality of ticket closure and queue assignment.
Maintain
track specific records and Vendor management.
Identify
avenue for value adds and present value add summary.
Participate
in Talent Management meetings - sharing and acquiring knowledge.
Update the
knowledge base - Technically upgrade across versions of environment when
required.
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