Fresher Hiring For IT Service Desk @ "HCL" in Bengaluru
About Company
Name: HCL
Job Details:
Education: Any Graduate
Experience: 1 - 6 Years
Job Location: Bengaluru
Walk-in On 7th Apr 2018 at 10:00 AM Onwards @ Bengaluru
Job Description:
IT Service Desk
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for
customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and
their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work
orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support
and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software
products
Contact Details
Contact Name: Veena S
Venue Address
HCL Technologies Plot No. 3,
Surya Sapphire, Hosur Road, Near D-Mart,
1st Phase, Electronic City, Bengaluru,
Karnataka 560100.
For Future Reference.
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