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Freshers/Exp Walk-in For IT Analyst @ "HCL" in Chennai
About Company
Name: HCL Technologies Ltd
Website: www.hcl.com
Job Details:
Education: Any Graduate
Experience: 0.6 - 4 years
Job Location: Chennai
Walk-in on 6th May to 8th May 2015 from 1:00 PM - 4:00 PM @ Chennai
Job Description:
Technical Support Manager
Candidate should possess Any Graduate in any discipline
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for
customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Use the Incident Management System to document and manage problems and work requests and
their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work
orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps;
Provide level 1 remote desktop support and perform other activities based on SOPs
Routine maintenance updates with other IT staff and business units
Walk-in Address:
HCL Technologies Ltd
Sterling Technopolis:-
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi
For Future Reference.
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