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Fresher Hiring For Associate/Senior Associate @ "HCL" in Chennai
About Company
Name: HCL
Website: www.hcl.com
Job Details:
Education: Any Graduate
Experience: 1-3 Years
Job Location: Shollinganallur
Salary: 2.5 L
Walk-in On 16th Aug 2017 Between 10:00 AM to 03:00 PM @ Chennai
Job Description:
Associate/Senior Associate
Team handling in absence of TL
Resolve transactional and customer billing queries and problems generated from SAP and the
Exceptions Management Framework
Validate the accuracy for standard and complex products in daily bill audit process, focusing on
attention to detail and quality
Engage analytical skills in correcting customer issues resulting from failed transactions, billing or
invoicing errors
Create, review, edit, and validate billing documents for accuracy and completeness
Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to
maximize customer satisfaction.
Submit invoices to customers via customers defined specifications
Escalate un-resolvable issues to leads and supervisors promptly
Ensure invoicing is done timely and accurately
Review, research, and calculate adjustments to render corrected invoices
Other related duties assigned as per business need
Skill sets:
Experience with SAP/CRM in development or execution is preferred
2 to 3 years of experience working, directly with customers in a problem solving, issues resolution
or similar role required
Venue Address
HCL Technologies
No:84, Murugesan Complex Road,
Gream Road, Thousand Lights
Opposite to Seashell Restaurent
Chennai- 6
Click Here For Details
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